1. Acceptance of Terms

By accessing or using the Lattice platform (“Service”), operated by Lattice (Pty) Ltd (“Lattice”, “we”, “us”, or “our”), a company registered in the Republic of South Africa, you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

Lattice is an AI-powered business workflow platform that enables organisations to describe their operational needs in plain language and have complete systems built automatically. The Service includes workflow creation, field data capture (photographs, GPS coordinates, QR and barcode scans, checklists, and forms), team management, automation engines, webhook integrations, and reporting. The Service is delivered through web and mobile applications, APIs, and related documentation.

3. Account Registration and Responsibilities

To use the Service, you must:

Be at least 18 years of age or have the consent of a legal guardian
Provide accurate, current, and complete registration information
Maintain the security and confidentiality of your account credentials
Notify us immediately at support@lattice.cloud of any unauthorised access to your account
Accept full responsibility for all activity that occurs under your account

Workspace administrators are responsible for managing user access, permissions, and roles within their organisation. You must not share account credentials or permit multiple individuals to use a single account.

4. Free Trial

Lattice offers a 14-day free trial for new workspaces. During the trial period, you may access the full functionality of the Service. At the end of the trial, you must subscribe to a paid plan to continue using the Service. If you do not subscribe, your access to the Service will be suspended, though your data will be retained for 30 days to allow you to subscribe or export your data.

5. Acceptable Use

You agree not to use the Service to:

Violate any applicable law, regulation, or third-party rights, including the Protection of Personal Information Act, 2013 (“POPIA”)
Upload, transmit, or store malicious code, viruses, or harmful content
Attempt to gain unauthorised access to our systems, other user accounts, or connected networks
Interfere with, disrupt, or degrade the Service or the servers and networks connected to it
Scrape, crawl, or use automated means to access the Service without our prior written permission
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Service
Use the Service for surveillance, harassment, or any purpose that infringes on the privacy rights of others
Impersonate any person or entity, or misrepresent your affiliation with any person or entity
Use the Service to process special personal information (as defined in POPIA Section 26) without the explicit consent of the data subjects and appropriate safeguards

6. Intellectual Property

6.1 Your Data

You retain full ownership of all data, content, photographs, records, and materials you create, upload, or store using the Service (“Your Data”). We do not claim any ownership rights over Your Data. You grant us a limited, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Data solely for the purpose of operating, maintaining, and improving the Service.

6.2 Our Platform

The Lattice platform, including all software, source code, algorithms, designs, user interfaces, documentation, templates, branding, trademarks, and proprietary technology, remains the exclusive property of Lattice (Pty) Ltd and is protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

6.3 Feedback

If you provide suggestions, ideas, or other feedback about the Service (“Feedback”), you grant us an unrestricted, irrevocable, perpetual, royalty-free licence to use, modify, and incorporate such Feedback into the Service without any obligation to you.

7. AI-Powered Features

The Service includes AI-powered features that generate content, build workflows, create automations, and provide suggestions. These features are powered by third-party AI models. Regarding AI-generated content:

All AI output is provided as a suggestion and must be reviewed by you before use or reliance
We do not guarantee the accuracy, completeness, suitability, or fitness of AI-generated content for any particular purpose
You are solely responsible for reviewing, validating, and approving any AI-generated content before acting on it or deploying it within your organisation
AI-generated content does not constitute professional, legal, medical, financial, or any other form of expert advice
Your data is not used to train third-party AI models
We reserve the right to change AI providers at any time without notice, provided the functionality of the Service is not materially diminished

8. Payment Terms

8.1 Plans and Pricing

Following the 14-day free trial, the Service is offered under the following paid plans:

Pro — $19 per user per month
Business — $39 per user per month
Enterprise — Custom pricing, available upon request

All prices are in United States Dollars (USD). We reserve the right to change pricing with 30 days' written notice. Price changes will not affect the current billing period.

8.2 Billing and Payment

Paid plans are billed in advance on a monthly or annual basis. By subscribing, you authorise us to charge your designated payment method for all applicable fees. Failed payments may result in suspension of access to the Service. We may use third-party payment processors to handle billing; your use of such services is subject to their terms.

8.3 Taxes

All fees are exclusive of taxes. You are responsible for paying any applicable taxes, including VAT, sales tax, or withholding tax, unless we are legally required to collect them.

9. Cancellation and Refunds

You may cancel your subscription at any time from your account settings or by contacting support@lattice.cloud
Cancellation takes effect at the end of the current billing period
You retain access to paid features until the end of the period for which you have paid
We do not provide prorated refunds for partial billing periods
Annual subscriptions may be eligible for a refund within the first 14 days if no significant usage has occurred
Upon cancellation, your data remains available for export for 30 days, after which it may be permanently deleted

10. Service Availability

We strive for high availability but do not guarantee uninterrupted or error-free access to the Service. The Service may be temporarily unavailable due to:

Scheduled maintenance (we will provide advance notice when practicable)
Unplanned outages, technical failures, or infrastructure issues
Force majeure events beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, and telecommunications failures

The mobile application includes offline functionality. Data captured offline will synchronise automatically when connectivity is restored. We are not responsible for data loss resulting from extended offline periods or device failures.

11. Data Processing

We process personal information in accordance with our Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA). Where you act as a responsible party (as defined in POPIA) and we process personal information on your behalf, we act as an operator. Enterprise customers may request a separate Data Processing Agreement.

12. Limitation of Liability

To the maximum extent permitted by the laws of the Republic of South Africa:

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Lattice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or loss of goodwill, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability for any and all claims arising from or related to the Service shall not exceed the total amount paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Lattice (Pty) Ltd, its directors, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party rights.

14. Termination

You may terminate your account at any time through your account settings or by contacting support@lattice.cloud
We may suspend or terminate your account immediately and without notice if you materially violate these Terms
We may terminate accounts that have been inactive for more than 12 consecutive months, with 30 days' prior written notice
Upon termination, your right to access and use the Service ceases immediately
We will make your data available for export for 30 days following termination, after which it may be permanently deleted
Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) shall survive

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall first be submitted to good-faith mediation. If mediation fails within 30 days, the dispute shall be subject to the exclusive jurisdiction of the High Court of South Africa.

16. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated via email to the address associated with your account, or through a prominent notice within the Service, at least 30 days before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service before they take effect.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unenforceable, invalid, or illegal, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and Lattice regarding the Service and supersede all prior agreements, representations, and understandings.

19. Contact Information

For questions about these Terms of Service:

Legal inquiries: legal@lattice.cloud
General support: support@lattice.cloud
Company: Lattice (Pty) Ltd, Republic of South Africa